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Frequently Asked Questions

Discover answers in a flash. Whether you’re exploring bustling cities or remote safaris across Southern and East Africa, our FAQ hub equips you with essential insights—how the SOS button works, activation types, and why TravelSafe SOS is your trusted travel companion.

Travelsafe SOS is a powerful mobile safety app designed for travelers in Africa. Whether you’re a tourist discovering new destinations, a business traveler navigating unfamiliar cities, or an expat exploring remote areas, this app connects you to emergency help in seconds. With one tap, you can request assistance, share your GPS location, and alert a live control center for medical or security emergencies.

The interface is simple, fast, and visually clear—making it easy to use even under stress. As soon as the emergency button is activated, the app connects you to professional responders who assess your situation and dispatch help to your exact location. You’ll receive a phone call within minutes, and support is tailored to the nature of your emergency—medical, criminal, or logistical.

Travelsafe SOS includes four key activation types, giving you full control over your safety needs while traveling:

  • Emergency Activation – Use this for serious situations such as injuries, illness, vehicle accidents, or life-threatening events.
    Example: You get injured on a hiking trail—just one tap connects you to a control room and emergency response team.
  • Security Activation – Use this if you’re feeling unsafe or threatened—such as being followed, harassed, or in danger of hijacking or robbery.
    Example: A traveler in a taxi feels threatened and discreetly triggers a safety alert.
  • Silent Activation – A covert alert that sends your location without any visible sound or call. Perfect for when speaking openly could increase the risk.
    Example: You’re in a vulnerable situation and need help without drawing attention.
  • Non-Emergency Activation – Use this for travel-related support like getting lost, needing help with transport, or rebooking missed flights.
    Example: You miss your airport transfer—activate the app and get assistance arranging the next step.

Each activation type is designed for real-world scenarios faced by travelers in Africa—ensuring support whether you’re in a city, on safari, or at a remote lodge.

Safety and peace of mind are critical when traveling in Africa. The Travelsafe SOS app helps protect both tourists and local travel operators with reliable emergency support in unfamiliar environments.

For Travelers:

  • Access help across major destinations in Africa
  • Immediate contact with a 24/7 control center
  • Reassurance when traveling alone, at night, or in rural regions
  • Helps you explore more confidently and independently

For Travel Agents & Tour Operators:

  • Provide clients with a value-added safety feature
  • Build trust and credibility in your service
  • Differentiate your offerings with proactive protection tools
  • Offer white-labeled solutions to enhance your brand

Your service starts immediately after activation—either when you enter a valid coupon code or complete a payment via app store or website. To make the most of your plan, only activate it just before your trip begins. This ensures your subscription period (30 days or 12 months) aligns with your actual travel dates.

If you purchased the app via a one-time payment, your service will end after the selected period (e.g., 30 days or 1 year). You can renew manually when needed.

If you subscribed through your app store, the subscription will automatically renew unless you cancel it in your device settings before the renewal date.

Yes, the Travelsafe SOS app supports international mobile numbers. However, your phone must be able to receive an SMS with a one-time pin (OTP) to complete activation. For best performance, especially in remote areas, it is strongly recommended that travelers use a local African SIM card to ensure reliable connectivity and faster response times.

You can use either. Travelsafe SOS works with both local SIMs and international roaming. However, a local SIM card is recommended for better coverage and fewer delays. Using a local SIM improves GPS accuracy, allows faster emergency dispatch, and makes the OTP registration process easier.

The app currently provides coverage across major metro areas, secondary cities, and popular tourist regions in multiple African countries—including South Africa, Mozambique, Kenya, Tanzania, Namibia, Zambia, and Zimbabwe. Additional areas are added based on traveler demand.

If you’re planning to visit remote or less developed areas, you can check coverage by consulting our in-app map or contacting the Travelsafe team for confirmation. We’re continuously growing our response network to match where people travel.

If you’re in an area with no internet or mobile data when activating the SOS button, don’t worry—the app saves your alert and automatically sends it as soon as your device reconnects to any available signal, whether through mobile data or Wi-Fi.

Once the alert reaches the control center, you’ll be contacted within minutes and help will be dispatched to your most recent GPS coordinates. You won’t need to check or resend—your alert will reach them as soon as you’re reconnected.

Travelsafe SOS is available through:

  • App Store or Play Store – Monthly or annual subscriptions that renew automatically unless you cancel.
  • Official Website – Purchase once-off 30-day or 1-year access without renewal.

You’ll be asked to enter your card details during the checkout process. Payments are processed securely and priced in South African Rand (ZAR). Once payment is complete, your app is fully activated and ready for use.

No hidden costs. The amount you pay—either once-off or recurring—is clearly shown during the purchase process. There may be a small processing fee applied by your payment gateway or app store, but no additional charges from Travelsafe SOS itself.

No hidden costs. The amount you pay—either once-off or recurring—is clearly shown during the purchase process. There may be a small processing fee applied by your payment gateway or app store, but no additional charges from Travelsafe SOS itself.

Whether you’re on safari in Kruger, diving in the Bazaruto Archipelago, road tripping through Namibia, or exploring Cape Town’s nightlife, the Travelsafe SOS app keeps you one step ahead of risk. This is your go-to tool for real-time help, especially in regions where emergency services are harder to access or coordinate.

With more travelers seeking off-the-grid adventures, solo exploration, and family holidays in Africa, staying connected to safety is essential. Travelsafe SOS makes it easy: one app, four activation types, and real support just a tap away.

Travel smart. Stay safe. Explore Africa with confidence.

Choose Travelsafe SOS because your safety deserves more than guesswork. Our app is built specifically for travel in Africa—with real-time emergency response, location-based tracking, and 24/7 access to live support teams who understand the terrain, the risks, and the urgency.

We’re not just another safety app. We’re your direct link to help when it matters most. With national coverage across major cities and remote wilderness areas, vetted local responders, and instant activation tools, we’ve got you covered—every step, flight, hike, or drive of the way.

Whether you’re solo in the city, on safari with your family, or crossing borders on business, Travelsafe SOS is the only app designed to keep you secure on the continent.

Download Travelsafe SOS today—because one tap can make all the difference.

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