SOS Button
Africa Travel Emergency App – Immediate emergency help with the TravelSafe SOS App.
How The
SOS BUTTON
Works
Emergencies can happen unexpectedly while traveling in Africa, leaving you vulnerable and in urgent need of help. In these critical moments, having immediate access to trusted emergency response services is essential. The TravelSafe SOS app is your reliable travel companion, offering real-time medical and security support throughout your journey across Southern and East Africa.
When you tap any of the three SOS buttons inside the app, the TravelSafe SOS control center is alerted instantly through multiple communication channels. Within two minutes, appropriate emergency action is triggered based on the situation, and you’ll receive expert verbal guidance to help manage the crisis effectively.
If the app cannot determine the exact nature of the emergency, trained security response teams are dispatched as a precaution. If communication is possible, you’ll receive immediate live instructions from the control center to ensure the best course of action is taken for your safety.
The Three Emergency Response Options in TravelSafe SOS
You will be called from the control center to receive advice and guidance for the security and medical button alert signal, but not for a silent button alert.
SECURITY BUTTON
The Security Emergency Button signals that your safety is at immediate risk. This could include crime, civil unrest, terrorism, or natural disasters that may significantly disrupt your travel plans. Upon activation, the nearest available or armed response unit or law enforcement agency will be dispatched to your location.
MEDICAL EMERGENCY
The Medical Emergency Button alerts the control center that you require urgent medical attention. This notification is also sent to medical personnel, ensuring immediate response to conditions that are life-threatening or could cause serious harm if left untreated. Emergency responders will be advised of any pre-existing medical conditions allowing them to assist and treat you accordingly.
SILENT BUTTON
The Silent Emergency Button is a discreet feature that notifies TravelSafe SOS of a critical situation when speaking out could put you in further danger. In this instance, the control center will not call you directly but will instead send emergency security responders immediately to your location. One of the most powerful safety tools within TravelSafe SOS is the “Sensitive Incident” feature—a discreet way to call for help in high-risk situations.
All The Information You Need
Real-Time Support and Instant Notifications
Alongside emergency dispatch and verbal guidance, the following automatic alerts are triggered for maximum safety:
- An SMS and email notification is sent to your two nominated emergency contacts, such as next of kin or travel companions.
- If you booked through a travel agent or tour operator, they will also be notified.
- Your travel insurance provider receives an official alert, allowing for quick claims and coordination.
- These nominated contacts will receive updates as your emergency is managed. They also have the option to contact the control center directly for live updates. However, priority will always be given to your care and protection before any third-party communication takes place.
Travel Confidently with Africa's Top Emergency Response App
Whether you’re on safari, exploring remote regions, or relaxing on a coastal getaway, the TravelSafe SOS app ensures you have Africa-wide emergency support at the tap of a button. It’s more than an app—it’s your travel safety lifeline, designed to connect you to help in under five minutes.
How the Silent or Sensitive Incident Button Works
When speaking up could put you at greater risk, the Silent SOS Button becomes a critical tool. This discreet feature instantly alerts the TravelSafe SOS control center without sending any notifications to your nominated emergency contacts—ensuring complete confidentiality and protection.
Originally developed for high-risk or sensitive situations, this customizable emergency response feature allows you to define what qualifies as a Sensitive Incident, based on your personal safety concerns or location-specific threats.
When Should You Use the Silent Button?
If you are facing a physical threat, aggression, harassment, or witnessing a crime, the Silent Button enables you to request help without drawing attention. Wherever you are in Africa—whether in a hotel, vehicle, or public space—you can discreetly activate the feature.
Your exact location is tracked in real time, allowing the TravelSafe SOS team to assess the risk and deploy appropriate medical or security responders—without escalating the situation or putting you in greater danger.
Stay discreet. Stay protected. Travel with confidence using the TravelSafe SOS app, the most reliable Africa travel safety tool available.
We've Got You Covered in Any Emergency
With the TravelSafe SOS emergency app, help is just a tap away. Designed for travelers across Southern and East Africa, the app ensures rapid intervention and round-the-clock monitoring for any situation you face while abroad.
Once an emergency alert is triggered—whether via the standard or Silent SOS button—the control center remains engaged until the incident is fully resolved. This includes:
- Receiving your initial SOS alert and confirming geolocation.
- Providing direct guidance over the phone (if contact is possible).
- Dispatching medical or security responders based on the emergency.
- Offering real-time medical advice from an on-call paramedic while help is en-route.
- Maintaining live communication and updates to ensure your safety.
- Notifying your emergency contacts and keeping them informed.
- Alerting your accommodation provider if a delay or absence is expected due to the emergency.
Your Privacy is Our Priority
Your personal data is only accessible to TravelSafe SOS operators when you activate an SOS alert. Once the incident is closed, your information becomes inaccessible, ensuring data privacy, security, and confidentiality at all times.
Whether you’re exploring remote national parks, bustling cities, or off-the-beaten-path destinations, peace of mind is just a tap away. Download the TravelSafe SOS app and travel across Africa with real-time emergency response and full protection.
