Why TravelSafe SOS Is the Ideal Add-On for African Travel
Add value and traveler security. Partner with TravelSafe SOS to offer emergency support, real-time alerts, and peace of mind to your clients. As global travel to Africa continues to grow, so too does the responsibility of tour operators to ensure their clients’ safety, security, and peace of mind. TravelSafe SOS (TSOS) offers an innovative, mobile-based emergency response solution that enhances traveler protection across Southern and East Africa. As a tour operator, you now have the opportunity to integrate this app into your packages—either as a value-added service or at no cost to your clients—demonstrating a proactive commitment to traveler care and safety. By incorporating a travel emergency response system for African safari clients, you strengthen your brand, improve traveler confidence, and deliver a premium, safety-first experience that sets your business apart in a competitive marketplace.
Why Partner with TravelSafe SOS?
By partnering with TSOS, your tour company becomes part of a trusted emergency response network designed specifically for travelers to Southern and Africa. We provide full operational support during medical or security incidents, including real-time alerts, immediate response coordination, and continuous communication throughout the emergency.
When you register as a TravelSafe SOS affiliate, your business will receive the following benefits:
- A featured company profile (350 words) published on the TSOS website with a direct backlink to your homepage or a nominated landing page.
- The option to write and submit your own profile (up to 350 words), or we can draft one for you for approval.
- Placement of the TravelSafe SOS icon on your website footer or page of choice with a link to: https://travelsafesos.com/
- A unique partner code you provide to clients for free access to the TSOS app and services.
Client Integration and Emergency Management Process
Once you’ve signed up and begin registering your travelers, clients will receive an onboarding email prompting them to download the app and enter your unique code. After they complete their profile and trip information, TSOS assumes full responsibility in the event of a travel emergency. Here’s what happens:
- Immediate alerts via WhatsApp and email are sent to your clients designated emergency contact detailing the nature of the incident.
- Ongoing updates are provided throughout the emergency response process.
- You will be notified to contact your client and reassure them that help is on the way.
- TSOS will automatically alert the client’s travel insurer. You may also liaise directly with the insurer to expedite action.
- A final report will be sent to you upon resolution of the incident.
- For serious incidents, trauma counselling and further support can be arranged through TSOS.
- Post-incident collaboration with TSOS is available to ensure your client receives comprehensive follow-up care and reassurance.
Data Protection and Compliance
TravelSafe SOS upholds strict data privacy standards in accordance with the South African Protection of Personal Information Act (POPIA), which aligns with international regulations. Key assurances include:
- Personal and sensitive information is shared only with verified emergency responders and hospitals, and only with the client’s prior consent.
- All personal data is securely deleted once the emergency is resolved and the case is closed.
- Clients must review and agree to the TSOS Terms & Conditions and Privacy Policy upon registration.
- No data is ever shared without express permission.
Encouraging Client Engagement with the TSOS App
Client participation is essential to the effectiveness of the TSOS system. Tour operators play a crucial role in building trust and encouraging clients to share key information. This includes:
- Chronic conditions, allergies, and blood type—vital data that could save a life during a medical emergency.
- Personal and travel details to facilitate rapid response.
- Clients are guided by the in-app video on how to complete both mandatory and optional fields. The more complete the profile, the faster and more tailored the assistance.
Staff Training, Demonstrations, and Client Support
We offer comprehensive resources to help your team and your clients get the most out of the TSOS platform:
- A complete “How to Use the TSOS App” video guide tailored for travel agents.
- Optional live demonstrations and Q&A sessions for agency teams, available on request via our training request form.
- Onboarding support for clients to assist with app downloads, profile completion, and understanding the full benefit of TSOS emergency cover.
- Ongoing access to our client support hub, with answers to common questions and the ability to request personalized assistance: https://travelsafesos.com/
Your Role as a Trusted Safety Partner
Tour operators are more than service providers—you are the first line of reassurance for travelers navigating unfamiliar terrain. Offering the TravelSafe SOS app communicates that you care deeply about their safety and well-being. In an unpredictable world, this added layer of protection could be the difference between confusion and control in a crisis. Even in no signal areas the app is an invaluable tool, to reassure your clients, and store critical information.
Join the TSOS Network Today
Enhance your travel offerings with the confidence and credibility of Africa’s most responsive emergency platform. Sign up today to:
- Receive your partner code
- Add the TSOS icon to your site
- Begin offering a powerful, free safety tool to every traveller you serve
Get started at https://travelsafesos.com/ or contact us directly for assistance with onboarding, training, or client demos. Let’s work together to keep your travelers safe, informed, and supported—wherever their journey takes them.